Vudu Error Code 28 | Possible Causes & Best Fixes

Vudu is an on-demand video streaming platform owned by Fandango Media. There are no subscription plans in Vudu. Instead, you can rent a movie and enjoy watching it anytime and anywhere. Sometimes you can see the Vudu Error Code 28, which may need to be fixed for uninterrupted streaming. If not, you will not be able to enjoy streaming its premium and free content. It is a cross-platform app, and the error is common on devices, including the smartphone, PC, Android TV, Apple TV, Fire TV, Roku TV, Chromecast, Xbox, and Nvidia Shield. It is vital to find the cause and fixes to access its tremendous collection of movies, TV episodes, live shows, kid’s content, on-demand video titles, series, etc.

Vudu Error Code 28: Causes

The Error Code 28 Operation Time Out notification appears when there is an issue with the VUDU and internet. In addition, you may come across this issue for the following reasons.

• Technical glitches or bugs
• Antivirus
• Closed or blocked ports
• Windows firewall
• Double NAT Configuration, etc.

You can solve this issue by following the troubleshooting methods.

How to Fix Vudu Error Code 28

To fix Vudu error code 28, you can try the best seven troubleshooting methods given below.

1. Reset your Modem
2. Reinstall the Vudu app
3. Try Vudu on other devices
4. Check the internet connection
5. Disable your Firewall
6. Change your DNS settings
7. Switch WiFi to a wired connection

1. Reset your Modem

The steps may look simple, but this is one of the effective ways to fix the internet connectivity issues and error codes on the Vudu app.

• Turn off your device and then unplug the power cable from the modem. Also, unplug all the cables from the wall outlet.
• If your modem has batteries, remove them from the modem.
• Keep your modem idle for a few minutes.
• Reinsert the batteries into the Modem and plug in back all the cables to the power outlet as well as to the modem.
• Turn on your device and wait until you see the light.
• Connect your device to the internet.

Check if the Vudu error 28 is fixed. If this method doesn’t work, then try the next troubleshooting method.

2. Reinstall the Vudu app

#1. Tap on Start and go to Settings from the list.

#2. Navigate to the Apps section.

#3. Search Vudu from the installed apps tab.

#4. Tap on Vudu and hit Uninstall to remove the app.

#5. Tap Yes to confirm.

#6. Again install the Vudu app from the Microsoft Store and sign in to your account using the Vudu login credentials.

• On Android and iOS devices, press and hold the Vudu app tile and select Delete or Uninstall.

It usually solves the issue that occurred in your Vudu app. If the error code is not solved, try the following troubleshooting method.

3. Try Vudu on Other Devices

Try Vudu on other devices to check if the error code 28 appears. Sometimes, your device might have a problem. So, you can see the error while accessing Vudu. Log out of your Vudu account on the current device and try to sign in with the same account details on the other device. Check if the issue is solved. If the problem still remains, then move to the next step.

4. Check the Internet Connection

When the Vudu app shows you the error code 28, you must check your internet connection as the error might occur due to a slow internet connection. You can check the network by connecting it to another device. If you are unable to find the problem, you can contact your internet service provider and ask them for a reason. Check if the problem is solved, otherwise, follow another troubleshooting method given below.

5. Disable your Firewall

#1. Press Windows+I to open the settings.

#2. On the Windows Settings page, tap on the Update & Security option.

#3. Tap on the Windows Security button on the left side panel.

#4. Select Firewall and Network protection from the list and select Advanced Settings.

#5. Tap Inbound Rules >> New Rule option.

#6. Select Port and then tap the Next button at the bottom.

#7.Select TCP >> Specific local ports option.

#8. Enter the Port Numbers with commas as mentioned below.

“843, 13207, 13217, 13227, 13237, 13247, 13257”

#9. Then tap Next and select Allow the Connections option.

#10. Tick the Domain, Private and Public checkboxes and then tap Next.

#11. Tap Next and enter the Name.

#11. Finally, tap Next and then hit the Finish button.

#12. Repeat the above process for the Outbound Rule.

Once the process is completed, check the error code is fixed. If not, then try out the next troubleshooting method.

6. Change your DNS Settings

You can also try changing or updating your DNS settings. The following steps will guide you to do so.

[1]. On your home screen, right-click on the Network icon at the bottom right corner of the taskbar.

[2]. Select Open Network & Internet Settings option.

[3]. Tap on the Change adapter option.

[4]. Right-click on Network Adapter and tap Properties.

[5]. Click on Internet Protocol Version 4 (TCP/IPv4) and then tap Properties.

[6]. Choose Use the following DNS server addresses and enter 8..8.8.8 in Preferred DNS Server box and  8.8.4.4 in the Alternate DNS Server box.

[7]. Tap Apply and then tap the OK button.

[8]. Open the Vudu app and check if the error code is fixed.

Try out the last method to fix the Vudu error 28 if any of the above fixes haven’t worked for you.

7. Switch to a Wired Connection

Make sure your device is connected to WiFi with good internet speed. If you get the error code 28 while using Vudu, the problem may be due to a poor WiFi connection. To stream movies on Vudu, you need at least 2.5 Mbps for SD and 10 Mbps for HD. So you can connect your device by using the wired connection. It is the simplest way to fix the issue.

Hope you were able to find the possible causes and the working fixes that will help you resolve Vudu error code 3005. By fixing the issue, you can stream your favorite titles without any limitations.

Frequently Asked Questions