Disney Plus or Disney+ is a popular American-based service owned by The Walt Disney Company. It is a subscription-based streaming service that brings you movies, sports, TV series, and more. Lately, Disney Plus free trial has been stopped, and the content it is offering differs based on the geographical location. Unfortunately, Disney Plus stops working or displays error codes while using it. If it fails to work, or if you encounter Error Code 73, the problem is with the location from which you are accessing it. The error code 73 indicates that you are in a geo-restricted region. Well, there are several possible ways to fix the Disney Plus error code 73, and you can try them one after the other.
Possible Causes of Disney Plus Error Code 73
Disney Plus Error Code 73 occurs when you try using it from an unsupported location. It is a geographically restricted service you can access in 60 countries. Lately, the service availability got expanded to 40 other countries in 2022. You will get the error code 73 while streaming the content if you do not belong to any regions. Sometimes, it may be termed as a temporary error indicating a service outage, server-side issues, poor internet, and connection error. In addition, the antivirus tool you are using on your device may be the cause of the issue. Follow the below-mentioned fixes to resolve the issue.
How to Fix Disney Plus Error Code 73
- Turn off your VPN
- Use a different VPN
- Check your Internet connection
- Turn Off Antivirus Software
- Try using a different DNS server
- Enable Location Services
- Check your IP Address
- Contact Customer Support and ISP
1. Turn Off your VPN
Sometimes there will be an issue with the VPN. If you are using the VPN to access Disney Plus and you see the error code 73, it means the issue is with the current server you are using on the VPN. Disable the VPN and close all the background running apps.
#1. Press the Windows + R hotkeys on your keyboard.
#2. In the Run utility window, type Control and tap the OK button.
#3. Select the Network and Internet option on the Control Panel application window.
#4. Now select the VPN that you are using to access Disney Plus.
#5. On the Network Tasks menu, tap Change settings of this connection hyperlink.
#6. Navigate to the Networking tab at the top of the window and then tap Uninstall option.
#7. Hit Yes to confirm the action.
Once the VPN is disabled successfully, relaunch the Disney Plus and try to access the content. Check if the error code is fixed. If the issue still persists, follow the next troubleshooting methods given below.
2. Use a different VPN
Disney Plus is supported in the selected region. You can enable a reliable VPN if you want to access the Disney Plus content in your restricted region. Disney Plus has a location tracking feature. So that you cant stream the content on Disney+, and you may get the Error Code 73 on the screen. In this situation, you can enable the VPN to access the app from any location. The best VPN services are given below, and you can use any one of the following.
- Pure VPN
- Proton VPN
- Atlas VPN
- Private Internet Access
- CyberGhost VPN
- Hotspot Shield
- Bitdefender VPN
Install any of the VPNs and then set the location as the US. When you enable the VPN at any point later, it automatically connects to the US server, and then you can stream the content from Disney+. After enabling the VPN, check if the issue is resolved. Otherwise, try out the next method.
3. Check your Internet Connection
Checking your internet connection is an effective way to fix the error code 73. You would get into a problem even if your internet speed is low. So it is necessary to check your internet quality. If your connection is less than 5Mbps, restart your Router or Modem. Or Switch to another internet network connection. If it doesn’t work, then try other fixes that are mentioned below.
4. Turn Off Antivirus Software
At times, Antivirus can also impact Disney Plus operations. So the users can disable the antivirus software or the firewall. Now, try to stream Disney+ content and find out whether the issue is fixed or not. Follow the steps to turn off the Antivirus software.
1. Right-click on the Antivirus software and open the context menu.
2. Select the Disable option from the list.
3. Now restart your PC.
4. Relaunch the Disney+ and check if the error code 73 is fixed.
5. Try a Different DNS Server
You can also try changing or updating your DNS settings. The following steps will guide you to do so.
. On your home screen, right-click on the Network icon at the bottom right corner of the taskbar.
. Select Open Network & Internet Settings option.
. Tap on the Change adapter option.
. Right-click on Network Adapter and tap Properties.
. Click on Internet Protocol Version 4 (TCP/IPv4) and then tap Properties.
. Select Use the following DNS server addresses and enter 184.108.40.206 in the Preferred DNS Server box. Then, enter 220.127.116.11 in the Alternate DNS Server box.
. Tap Apply and then tap the OK button.
. Open the Disney Plus and check if the error code 73 is fixed.
6. Enable Location Services
If you are streaming the content on the Disney+ app on your smartphone, you need to enable the location service to verify your location. To enable the location service on your smartphone (Android or iPhone):
- Click on the Settings icon
- Select the Privacy option from the list.
- Tap Location Services.
- Toggle the Location Services switch to the On position.
- On your Android mobile phone, go to the Settings option.
- Select Security & privacy option.
- Tap the Location Access option from the list.
- Toggle the Access my location switch to On.
Once the process is completed, try to access your Disney Plus content on your smartphone and check if the issue is fixed. If not, then move to the next fixing method.
7. Check your IP Address
Check your IP address to ensure that your location is correct. If it shows the wrong location, contact your Internet Service Provider to change your IP address with your home country. Disable the VPN and then confirm the location by rechecking the IP address.
Try out the last method to fix the Disney Plus error 73 if any of the above fixes haven’t worked for you.
8. Contact Customer Support and ISP
It’s time to contact Disney Plus customer support to resolve the issue if any of the above methods did not fix the issue. Reach out to the customer support team and request them to resolve the problem. They may assist you with the solution. Apart from this, you can contact the ISP to check your current location and IP address.
These are the simple fixes that will help you to solve Disney Plus Error Code 73. With this, you can enjoy watching your favorite shows and movies from Disney, Marvel, PIXAR, Star Wars, and many more without any interruption. The issue can easily be resolved, just like Netflix Error Code M7353-5101.
Frequently Asked Questions
Try the possible troubleshooting methods given above in this article. If you are still facing the issue, contact Disney Plus customer service support or contact ISP.
Disney Plus error code 73 indicates that you are restricted from using the app in your location. Disney+ is not supported in many countries, In that case, use a reliable VPN to access the content title.