Netflix is one of the most popular video streaming services where the user spends their leisure time. But sometimes, it would be frustrating when an error code appears while streaming your favorite movie on Netflix. The popular Netflix error codes include Netflix Error Code M7362 1269, Error Code D7353-5102-6, Error Code M7361, Error Code M7354, and Error Code M7399. Of all the error codes, Netflix error code M7353-5101 appears with the error message “Unexpected Error.” Fortunately, it is a resolvable issue that can be fixed with some troubleshooting methods. The error is said to be occurring while streaming the videos on a web browser. However, it can be for multiple reasons and are discussed below, along with the fixes.
Possible Causes of Netflix Error Code M7353-5101
Netflix Error Code M7353-5101 is commonly seen while using Netflix on Windows 10 Operating System. The possible causes of M7353-5101 are listed down.
- An extension installed on a web browser is the cause.
- An issue with the browser or is not up-to-date.
- Corrupted caches or cookies left uncleared may affect the performance of the browser.
- Netflix server down
How to Fix Netflix Error Code M7353-5101
The fixes given below are listed in no particular order, and you can them in any way to get the error code fixed.
1. Turn Off Browser Extensions
Turn Off Browser Extension on Google Chrome
1. On your desktop, open Google Chrome.
2. Type chrome://extensions on the Chrome Address Bar and then tap Enter.
3. Disable all the extensions by toggling the switch to the off position.
4. Now tap the Remove button to delete the extensions.
5. Finally, relaunch Netflix.
Turn Off Browser Extension on Mozilla Firefox
1. On your desktop, open Mozilla Firefox.
2. Press Ctrl + Shift + A keys simultaneously on your keyboard.
3. Navigate to the Add-ons manager tab.
4. Select Extensions on the left side panel.
5. Disable all the extensions.
6. Now, Relaunch Netflix.
2. Clear the Cookies and Caches on Browser
Due to the temporary caches & cookies, Netflix may not load properly. Hence, clearing the cache memories from the Chrome browser will fix the Netflix M7353-5101 error code.
On Google Chrome
1. Launch Google Chrome on your PC.
2. Press Ctrl + Shift + Del keys at the same time on your keyboard.
3. Go to the Advanced Tab and tap the required checkboxes such as Cookies and Cached data. Select the Time range to clear the data.
4. Finally, click on Clear data.
1. Launch Firefox on your PC.
2. Type aboutpreferences#privacy in the address bar and tap Enter key.
3. Click the Clear Data button.
4. Tick the Cookies and Cached Web Data checkboxes.
5. Tap the Clear button at the bottom.
3. Turn Off Third-Party Antivirus Software
At times, Antivirus can also impact Netflix operations. So the users can disable the antivirus software or the firewall. Now, try to stream Netflix and find out whether the issue is fixed or not. Follow the steps to turn off the third-party Antivirus software.
1. Right-click on the third-party Antivirus software and open the context menu.
2. Select the Disable option from the list.
3. Now restart your PC.
4. Relaunch Netflix and check if the error code is fixed.
4. Disable Proxy Server
The next possible solution could be disabling proxy. Here is how to do it.
1. Press the Windows button together with the R button on your keyboard.
2. Enter inetcpl.cpl and click the OK button.
3. Go to the Connections tab and click on the LAN settings option.
4. Check the Automatically detect Settings option and uncheck the Use a proxy server for your LAN check box.
5. Hit the OK button at the bottom and tap Apply button.
6. Restart the device, then Relaunch Netflix and start streaming.
5. Update Chrome’s Widevine Content Decryption Module
Whenever your decryption software is out of date, you will get the Netflix error code M7353-5101. To solve this issue, update the Widevine Content Decryption Module by following the step-by-step guidelines given below.
1. Open the chrome browser and type chrome://components/ in the address bar, and tap Enter.
2. Click the Check for Update option.
3. Select Widevine Content Decryption Module.
4. Once the module is updated, restart the Google Chrome browser.
Instead of this method, you can update your Chrome browser. So all the modules in the browser will get updated. Just enter chrome://settings/help in the address and tap enter. After the updation, Relaunch the browser. Then login into Netflix and check if the error is fixed. If the Netflix M7353-5101 error code still persists, then move to the next troubleshooting method.
6. Update Windows 10
If your Windows 10 is outdated, then you will get the Netflix Error Code M7353-5101. So try to keep your device up to date with the latest version. To update your Windows 10, follow the steps.
- Tap Windows key + S together on the keyboard to launch the search box.
- Type Updates in the search box.
- Tap the Check for updates option.
- Download and install if any update is available.
7. Disconnect the External Displays
If you use external monitors or TVs as a secondary display, you might get Netflix Error Code M7353-5101. It may be because any of the monitors don’t support HDCP copy protection. So disconnect your external displays and check if the problem is resolved. If it still remains, then try the next method.
8. Restart your PC
Restarting your PC will fix the minor technical glitches and bugs. Just turn off your device and keep it idle for 10-20 seconds and then turn it on again and relaunch Netflix to fix the error code.
- Tap on the Apple menu.
- Select the Shut Down option.
- Tap on the Time at the bottom right corner.
- Tap the Sign Out option.
- Now, tap Shut Down.
- Click on the Start menu.
- Tap the Power icon from the list.
- Hit Shut Down.
9. Try Netflix on Another Web Browser
If the issue is not fixed even after troubleshooting, changing the different web browsers would be the alternative solution. Some compatible browsers include Google Chrome, Mozilla Firefox, and Safari. The users can also clear the cookies and cache to boost the performance and reduce the page loading time of the browser.
10. Contact Netflix Customer Support
If any of the above methods did not work, it’s time to contact the Netflix customer support service team to resolve the issue. Or check if the Netflix Server is down. If the server is down, try after some time.
These are the possible troubleshooting methods that will help you to resolve the Netflix Error Code M7353-5101. Once you fix the issue, you can stream your favorite content without any limitations on your device. You can also check the Amazon Prime Video Error Code 9068 troubleshooting methods.
Frequently Asked Questions
If you get Netflix Error Code M7353-5101, it means that an extension on your web browser is blocking Netflix from streaming.
Netflix Error Code D7353-5102-6, Neflix Error Code M7361-1253, Error Code M7354, Error Code M7399, Error Code M7353-5101, Error Code D7356 and many more
You can fix Netflix Error Code M7353-5101 by following the ten possible troubleshooting methods given above.